Lead handling for retail businesses
Retail businesses get enquiries from many places at once, often outside opening hours. Our lead-handling service makes sure every customer who asks gets a fast, accurate answer and reaches the right salesperson. We operate the service for each business client, on that client's own accounts and under its instructions.
How it works
1 · The customer gets in touch
A customer of our client submits a lead form (for example a Facebook or Instagram lead form) or sends a WhatsApp message to the client's business number.
2 · We receive the enquiry
Our service receives the lead or message through the official Meta platform connection that the client has authorised for its own pages and WhatsApp Business account.
3 · We reply on the client's behalf
The service answers the customer promptly in the client's name, confirms what they asked about and collects the details the sales team needs, such as a preferred time to talk.
4 · We pass the contact to sales
The contact and the conversation are handed to the client's sales team, so a salesperson can follow up by phone, message or in person.
5 · The client follows up in our web console
The client's staff sign in to our web console to see each lead, read the conversation, reply, and record the outcome of the follow-up.
Channels
- Facebook and Instagram lead forms
- WhatsApp Business messages
- SMS and phone follow-up by the client's sales team
- Web console for the client's staff
How we use the data
- Lead and message data is used only to answer that client's own customers and to pass them to that client's sales team.
- It is never used for advertising, never used to build advertising or marketing profiles, and never sold.
- It is never shared with other clients or third parties, apart from the service providers needed to run the service under data-processing agreements.
- Each client's data is kept separate. We act as a processor on the client's behalf and delete the data on the client's or the person's request.
Service provider
The service is provided and operated by:
- Company
- Ocelot Development s.r.o.
- Registered office
- Roháčova 145/14, 130 00 Praha 3, Czech Republic
- Company ID (IČO)
- 02039273
- VAT ID
- CZ02039273
- Registration
- Municipal Court in Prague, Section C, File 214907
- Managing director
- Matěj Havlín
- Contact
- [email protected]
Details of how personal data is processed are in our Privacy Policy. Data deletion instructions.
Ask about the service