Data Deletion Instructions
Effective 14 October 2026
Request deletion by email
To request deletion of data received through Facebook, Instagram, WhatsApp or another channel, email [email protected]. Include the channel and an identifier that helps us find the data, such as your name, phone number or account handle. Do not send passwords or other login credentials.
We will confirm receipt and respond to your request within 30 days. If the data is handled for a business client, we may forward the request to that client and help them complete it. Some records may need to be retained where required by law.
Automated app requests
Apps operated by Ocelot provide an automated data-deletion callback. When you submit a deletion request in an app, it returns a confirmation code. Keep that code and use the app's deletion-status check to see the request status.